Return & Refund Policy
At Jelly Crystal, we stand behind the quality of our products and want you to love every purchase. If something isn’t right, here’s how we’ll make it better:
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours at support@jellycrystal.ca with photos of the issue.
- Choose your resolution:
-
- Full refund to your original payment method.
- Free replacement (no need to return item).
We’ll resolve your claim promptly—no extra hassle.
Non-Returnable Items
For hygiene and quality control reasons, we cannot accept returns for:
- Items that are unused but no longer wanted.
- Products damaged after delivery (e.g., by wear or misuse).
If you’re unsure about a product, reach out before purchasing—we’re happy to help!
How Refunds Work
- Approved refunds are processed within 3–5 business days.
- Funds may take 5–10 business days to appear in your account, depending on your payment method.
Need Help?
Contact our team at support@jellycrystal.ca with your order number and details. We’re here to ensure your satisfaction!